TERMS & CONDITIONS

By using www.esap.lk (hereinafter called and referred to as “esap.lk” or the “Site”), you agree to these conditions. Please read them carefully.

If you do not wish to be bound by these Terms and Conditions, You may not access or use this Service. If You utilize the Service in a manner inconsistent with these Terms and Conditions, SAP (Pvt) Ltd (hereinafter called and referred to as “ESAP”) may terminate your access, block your future access and/or seek such additional relief as the circumstances of your misuse. ESAP may modify the Terms and Conditions at any time, and such modification shall be effective immediately upon posting of the modified Terms and Conditions. You agree to review the Terms and Conditions periodically to be aware of such modifications and your continued access or use of the Service shall be deemed your conclusive acceptance of the modified Terms and Conditions. 

 

“ESAP.LK” means the website owned and managed by SOUTH ASIAN PACIFIC (PVT) LTD. (SAP)

COD (Cash on Delivery; pay cash when product/s is/are delivered to you)
All orders are subject to confirmation from SAP and have upper limit of LKR 20,000 per order. A staff from Customer Experience will contact you to confirm the Order. You cannot cancel the order or refuse to pay when the product/s are delivered to you after your confirmation. 
Any variation in upper limit is at the discretion of SAP.

10 day money back guarantee

10 days money back guarantee will be applicable only for selected productsand will be specified on ESAP.LK beside the product. The upper limit / value of products for claims will be LKR 10,000/= only and upon the return of the items in their original condition including the package, parts, manuals etc. You must write immediately to info@esap.lk for claims. All claims are subject to SAP approval.

Out of stock products. 

Any purchase on esap.lk will be subjected to supplier stock availability. In case of stock unavailability from supplier SAP will inform the buyer within 2 – 5 working days, and the payment can be refunded.

Delivery of Products

Products must be thoroughly inspected before accepting. If the product is damaged or any parts are missing, you must immediately inform the delivery person and not accept the product. If you accept we consider that the product was in good condition and returns/ refund requests will not be accepted by SAP. 
Delivery time is generally 2 to 4 business days, however times could vary depending on the supplier and SAP cannot be held liable for any delays. Further, SAP cannot be held liable for any delays by the courier companies. 

Refunds

Products/ services under daily deals are limited time and limited stock promotions that once ordered and paid are non-refundable. The voucher issues when you purchase the product/ service must be utilized (redeemed) during the validity period of the voucher. SAP is not liable for failure to redeem the voucher under any circumstances and cannot be refunded.

All refunds are processed within 3-4 working days by SAP (processing times shown in table below). Further processing back to your credit card/ bank account may require additional time depending on the bank/ institution for which SAP cannot be held liable.

 

PRODUCT DESCRIPTIONS/IMAGE


SAP attempts to be as accurate as possible. However, SAP does not warrant that product descriptions or other content of any product/ service is accurate, complete, reliable, current, or error-free. If a product/ service offered by ESAP is not as described, you may immediately contact our customer support at  info@esap.lk or 0771088588, and SAP at its’ discretion shall provide you with a replacement/ alternative product for same value or provide you with a refund.

 

OUR ADDRESS

You can contact us at the following address for any further queries or any difficulty you may have with the Site.

South Asia Pacific (Pvt) Limited
No. 233 , Galle Road
Colombo 04
Sri Lanka
Web:                                     www. esap.lk 
Email:                                    info@esap.lk
Contact Number:                 +94 771088588